FAQ
Here you’ll find answers to the most common questions about our services, products, and policies. We’ve gathered everything in one place to make things easier for you. If you don’t find what you’re looking for, feel free to reach out to our team—we’re always happy to help!
How long does it take to produce a tile?wp_11176342025-09-01T06:48:05+00:00
The production time for a tile is approximately 14 days, plus additional time for shipping.
Can I request a refund or return after purchasing?wp_11176342025-09-01T06:51:08+00:00
Since this is a customized, made-to-order product, we are unable to accept cancellations, returns, or refunds after approval. More information here
Are the tiles handmade?wp_11176342025-08-29T12:46:34+00:00
Yes, every tile is handmade and glazed individually, which makes each piece unique.